ImageCraft Products FAQ-O-Matic :
Phone Calls -- preferred message format and administrivia
phone number name brief message phone number (yes, again. This is important.)
If your message is urgent or you have not heard back from us by noon (west coast time) -- please email one of the following addresses or call again.
info@imagecraft.com or support@imagecraft.com or license@imagecraft.com
Our answering machine will occasionally stop recording mid-message, particularly if there are pauses in the message. If you do not hear back from us, it is possible that the message was cut off.
---------------------------------------------For placing orders -- we do have a secure online order form.
[blue menu on left]->
Ordering->
Secure Order Form->
Order Hardware or Order Software
Alternatively, our fax line is:
650-493-9329All orders are processed by a person (not a script). If you have concerns about your online order, descriptive email may be sent to:
info@imagecraft.com
---------------------------------------------For technical questions and support, please email. The majority of our customers' technical questions have been too complex to answer over the phone. Sending email will save you time and help us to serve you better. This is described in detail in the FAQ entry for "How to ask a support question" The support address is:
support@imagecraft.com
---------------------------------------------For licensing: See "Licensing and Dongles" section in FAQ
How come I cannot download your demos?